От: Мнения за Freelancer.com - и от двете гледни точки
Не пиша никакви измишльотини. Ето историята с факти:
Първи проект: започнат 13.05.2013, приключен 13.05.2013 - последна кореспонденция с работодателя: done ... 100% ok
Втори проект: започнат 16.05.2013, приключен 17.05.2013 - последна кореспонденция с работодателя: done 100% funcionally.
Какво се случва на 2-ри Юни 2013 г. Прикачам transaction history. Да не каже някой, че си измислям.
кви глупости сега: To be able to post links or images your post count must be 10 or greater. You currently have 1 posts
ще кача снимката тук: "tr . unicsbg . net / transactions.JPG"
И както имам $ 130.80 изведнъж $ -16.20
Освен това проектите отново излязоха, че имам да ги правя и ми изчезна рейтинга.
Ето и кореспонденцията със съпорта, ако някой пак каже че си измислям ще му дам име и парола да влезе в акаунта ми.
Нека тези които разбират английски да ми обеснят за какво говорят в съпорта, че аз не ги разбирам:
Аз: Today I saw this on my "transaction history":
Reversal of [Transfer from insertwb for project Custom Project May 16 2013 16:18:02 (Partial payment for project) (USD) from 05/17/2013 at 15:05 EDT] (USD) Amount - 100 !!! and more like this. What is happen, I do not understand?
Now I do not have a reputation and the tasks are in my current work.
Те: Hi there,
Thank you for contacting Freelancer.com Support.
Reversal of funds happens when an employer files a chargeback with its funding source. In a chargeback, all funds that was deposited by the employer to its Freelancer.com account are returned to its original funding source (i.e. PayPal, Credit Card, etc.). These include all Milestone Payments made, project fees, and other fees that the employer has paid with the fund in question.
Please understand that we do not have control over this action when an employer executes a chargeback with its funding source. As a result, the account of the employer is automatically placed under investigation. The employer is asked to explain and settle its account. The only way to resolve your issue at this point is for the employer 'insertwb' to communicate with us to settle its account. Your efforts in contacting them about the issue will prove helpful to resolve this issue faster.
Аз: This is bullshit. I do my job and I want my money. You charge me and take a fee so do your job correctly. If you do not turn back my money to 24 hours I will quit from "freelancer.com". I spent my time for this money and for reputation and now I have nothing. It is not fair. Think.
Те: Please understand that we do not allow a payment if there is an issue with the account of the payment source. Please understand that it is not just our member's lost but also ours, Freelancer.com gets charged from these payment gateways where they have pulled their funds back.
We have included this on our Terms and Conditions, under 7.5 Chargebacks ()
Kindly contact your employer directly with regards to the payment that was reversed.
We appreciate your understanding in this matter. Should you need further assistance, please feel free to contact us.
Аз: I want to close my account.
Те: Please be informed that accounts with negative balances cannot be closed. I suggest that you deposit funds to your account first ($16.20 USD).
For further inquiries, clarifications, and concerns, kindly contact us again.
Аз: You are crazy. my fund balance is 130.80, not -16.20 !!!
So, please tell me - is it possible to happen again?
I do my task, employer pay me, and after couple of days you take my money back. Till when? I work for me or for you?
Do you realize what is happen. I waste my time, do the task, and now I must pay you $16.20 ?
I just wonder, what should I do to prevent this happening?
Те: The funds that came from "insertwb" were reversed from your account due to an issue with their account, and per our privacy policy, we cannot provide any further information. This is why your current balance is -16.20 USD.
We have a specific department within our organization that validates user accounts and the transactions made to and from. We are implementing this procedure to protect well-meaning users from fraudulent transactions. We advise to encourage your employer to settle their account issue. Once they have settled it, the funds will be reinstated to you.
We also suggest checking your employer's background by checking their profile and using the Public Clarification Board or the Private Message Board to talk about the payment for your work in the future.
Feel free to contact us should you have further inquiries.
Аз: I have a couple question. I will count it and please answer me.
1. Who is responsible for my negative balance: 'insertwb', 'freelancer.com' or me ?
2. Can this happen again: YES or NO ?
3. Why I do not have reputation?
This is what employer said for my projects: 'the code is complete thanks'; 'done 100% funcionally' - you can check.
4. I have two tasks in my 'current work' - I already finished it, what to do?
Те: Here are the answers to your queries:
1. The funds were reversed because of the account issues of insertwb. Essentially, it is not Freelancer.com who is responsible for the reversal of funds, but your employer.
2. Yes. Once an employer files a chargeback due to some circumstances unbeknownst to us.
3. Are you referring to feedback and ratings? If so, please note that you have not completed any project. As such, no feedback will reflect on your account.
4. Please note that a project can only be completed once the project has been paid in full. Otherwise, it is incomplete.
Аз: Are you robot or you are a human? Why you do not understand that is not my fault that I lost my money, that I lost my reputation and finally you want to pay you $16.20
I completed my projects. Look the attached files. How is possible to not finished my project and the employer pay me?
I want to turn back my reputation and clear this $16.20
Те: The funds that were used by your employer "insertwb" to pay for your services, were disputed through their payment source. This is the reason why the funds that were already transferred to your account were reversed. Kindly communicate with your employer to settle the payments for your services.
Аз: I see you are a robot. However - Thank you very much for the answers.
I have one more question.
If I die and nobody use my account for more than one year what you will do with my account and with my negative balance? Who will pay $16.20? And they will be $16.20 or will be more? Thanks.
е тук вече май отговора няма нищо общо с въпроса...
Те: Our record shows that your employer 'insertwb' is having account issues with us. Reversal of funds happens when an employer files a chargeback with its funding source. In a chargeback, all funds that was deposited by the employer to its Freelancer.com account are returned to its original funding source (i.e. PayPal, Credit Card, etc.). These include all Milestone Payments made, project fees, and other fees that the employer has paid with the fund in question.
Please understand that we do not have control over this action when an employer executes a chargeback with its funding source. As a result, the account of the employer is automatically placed under investigation. The employer is asked to explain and settle its account. The only way to resolve your issue at this point is for the employer to communicate with us to settle its account. Your efforts in contacting them about the issue will prove helpful to resolve this issue faster.
Аз: I am going to kill myself!
Do not answer me. I wish you good luck. Bye.
И след това ми пратиха на майла анкета да им кажа дали ще препоръчам сайта им на други и дали съм доволен от отговорите на съпорта. Бе луда работа.
